Privacy Policy

Effective Date: October 7, 2019

This Privacy Policy applies to all of the products, services, and website (specifically, itsjojosiwa.com) (collectively, our “Service”) offered by JoJo Siwa Entertainment, LLC (“ItsJoJo,” “we,” “our”).  By using our Services and/or registering with ItsJoJo, you acknowledge and accept the provisions in this Privacy Policy and grant us permission to collect, store, and use the items of personal information described herein, so long as ItsJoJo adheres to the standards set forth more clearly below.  This Privacy Policy applies only to itsjojosiwa.com and to no other website including websites which may be referenced in or linked to from our website.

We reserve the right to amend this Privacy Policy at any time and provide such amendments to you by posting a revised version on our website.  If the revised version includes a material limitation in your rights under this current policy, we will provide you with 30 days’ notice prior to the effectiveness thereof by posting notice of the change in a prominent place on the ItsJoJo website.  Otherwise, the revised version will be effective at the time we post it.  In any event, we will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes will be minor.  Each version of this Privacy Policy will be identified at the top of the page by its Effective Date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

If we make material changes to how we collect and use Personal Information from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.

If you have any questions about this Privacy Policy, please feel free to contact us through our website, by email at support@itsjojosiwa.com.

Information Collected

In order to provide our full range of Services, we may collect the following types of information:

Information you provide.  When you register for a username, we may ask you for personal information (such as your email address, username, date of birth, gender, and an account password).  In order to improve the quality of our Services and to provide you with a better user experience, we may combine the information you submit with information provided by third parties.

When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier.

Demographic Information.  Each time you access our Services, our servers may automatically record in their server logs information that your browser or mobile device sends whenever you visit our website.  These server logs may include information such as your Internet Protocol or “IP” address, the date and time of your request, browser type, browser language, and one or more cookies (see description below) that may uniquely identify your browser.  Additionally, we may collect other available demographic information, such as zip code, search history, browsing history, and user history.  Aggregate, non-individual membership demographic information may be shared with third parties with whom we have a direct or indirect relationship who may offer products or services we believe you may be interested in.

Links.  We may present links that include codes that enable us to track whether these links have been followed.  This information is used to improve the quality of our advertising and customized content, as well as the organization and layout of our website.

If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by emailing us at support@itsjojosiwa.com.  Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Cookies.  Assuming your browser is configured to accept them, when you visit our websites, we may send one or more cookies to your computer or other device.  A cookie is a small file containing a string of characters that uniquely identifies your browser or mobile device.  We may also set one or more cookies in your browser when you click on an ads or other links presented on our website.  Cookies make it possible to store user preferences and record which portions of our website you and other users are using the most.  We use cookies for the purposes of preventing fraud and improving the quality of our service.

ItsJoJo and our partners, advertising affiliates, or analytics or service providers use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Your cookie permissions and preferences are set within your internet browser. You may disable the use of cookies within your browser’s settings.

Name of Third Party Partner What info is shared with or collected by this partner Partner’s purpose Link to Partner’s privacy policy
Google IP address, browser type, type of device you use to access our website and domain name from which you arrived at our website, device identifier, location data, and specific web pages on our website through which you browse Website analytics

https://policies.google.com/privacy

 

OmnyStudio

 IP address, user agent, unique device identifiers, including mobile device identification

Podcast

https://omnystudio.com/policies/listener

 

Elegant Themes Browser, operating system and device data Operate and optimize website layout and design

https://www.elegantthemes.com/policy/privacy/

 

 

 

User communications. We may retain communications that you send to ItsJoJo by email or otherwise, in order to process your inquiries, respond to your requests, and improve our Services.

ItsJoJo Services using other sites, including, without limitation, YouTube, Iheartmedia.  From time to time, we may offer some of our services or content on or through other websites, including doing things like embedding video from third party providers such as, by way of example only, YouTube.  In the event that we do offer such services, it is possible that personal information you provide to those sites may be sent to ItsJoJo to facilitate delivery of those services.  To the extent information is collected by any third-party website or service and shared with us, we will process such information under this Privacy Policy as if the information had been submitted directly from you to ItsJoJo.  Any information you may provide to any such third-party website will be covered by such third party’s own privacy policy, which may be very different from ours.  It is very important for you to review the privacy policies for such affiliated sites before submitting personal information to them.

Other sites. This Privacy Policy only applies to content and services offered by ItsJoJo.  We are not able to exercise control over sites that are linked to from within our website.  These other websites may collect data, set their own cookies in your browser, or ask you to provide personal information.  As noted above you must review the privacy policies applicable to these other websites and services.

We do not ask for, access or track any location-based information from your mobile device at any time while downloading or using our website.

How We Use Personal Information

ItsJoJo processes personal information only for the purposes described in this Privacy Policy, all of which will be considered expressly approved by you.  In addition to the reasons set forth above, such purposes also include:

Providing our Services (which includes displaying customized advertising and other content);

Auditing, research, and analysis (to maintain, protect, and improve our Services);

Technical diagnostics (to ensure our network is functioning as expected);

Protecting the rights or property of ItsJoJo or our users, or third parties;

To comply with applicable law, to cooperate with law enforcement and the court system;

Creating new Services; and Marketing and sales of advertising.

We process personal information on our servers, which are in the United States of America and in other countries.  As a result, there exists the possibility that we may process your personal information on a server that is not located in your home country.  In some cases, we may process personal information at the request of third parties and according to their instructions, such as our advertising partners.  We will treat all personal information processed at the request of a third party exactly as if we had collected the processed personal information ourselves.

Parental Rights

Parents and legal guardians of children under 13 who are members of ItsJoJo have certain rights under COPPA, and ItsJoJo recognizes those rights. Parents/guardians can consent to collection and use of a child’s personally identifiable information without consenting to the disclosure of information to third parties.

Parents/guardians can review information their children under 13 have contributed to ItsJoJo, by accessing their child’s account via password reset. Parents can also request that ItsJoJo delete that information and refuse to allow ItsJoJo to collect further information from their children by contacting us at support@itsjojosiwa.com. ItsJoJo may ask additional questions or take other steps to verify the identity of parents/guardians before responding to a request to review or delete their child’s information, or a request to refuse further collection from children.

A child’s participation or access to an activity on ItsJoJo cannot be conditioned on him or her providing more information than is reasonably necessary for that activity, or any personally identifiable information. ItsJoJo does not collect personally identifiable information from children under 13, without a parent or guardian’s consent.

Data Retention

We will retain your information until such time as you request your identifiable information be deleted or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Right to Delete

You have the right to delete your account and personally identifiable information at any time in compliance with our data retention policy.  You may do so by contacting us at support@itsjojosiwa.com.  For the protection of our users, we reserve the right to require additional verification from you in order to confirm the accountholder is the individual requesting deleted.

Right to a Copy of Your Information

You have the right to obtain a copy of the personally identifiable information we have collected from you and to learn with whom and for what purpose this information has been shared.  You may request a copy of your personally identifiable information including information about how we have shared your personally identifiable information and for what purpose by emailing us at support@itsjojosiwa.com.  For the protection of our users, we reserve the right to require additional verification from you in order to confirm the accountholder is the individual requesting such data.

We reserve the right to charge an administration fee in relation to fulfilling a request for access to personal information which fee shall not exceed the maximum fee allowed by law.

Email Communications

By providing your email address in connection with an email request to ItsJoJo, you thereby demonstrate your consent to receive email communications from us.  Email addresses, when provided, are only used for direct response, when necessary.  Your email address is never sold or shared.

Questions or Comments

If you have any queries or comments about this Privacy Policy, please write to us at:

support@itsjojosiwa.com